Refund Policy
Effective date: October 29, 2026
No Refunds After Service Is Completed
Once a scheduled clean-up visit has been carried out — meaning our team has attended your property and completed the waste removal service — no refund will be issued for that service period. This applies to all plan types: Weekly, Monthly, and Yearly subscriptions.
By subscribing to a PoopTroop plan, you acknowledge and agree that payment for a completed service visit is non-refundable.
Cancellations Before Service
If you wish to cancel your subscription before a scheduled visit has taken place, please contact us as soon as possible. Cancellations made before we have attended your property for that billing period may be eligible for a credit or refund at our discretion.
Service Issues
If you believe a visit was not completed properly or there was an error on our part, please get in touch within 24 hours of the scheduled service date. We will review the situation and, where appropriate, schedule a complimentary follow-up visit.
How to Contact Us
For any questions about this policy or to discuss your subscription, reach us at:
- Email: Pooperpickerupers@Gmail.com
- Phone/Text: (575) 408-9172